Privacy Statement
Best Mates Australia Pty Ltd (Best Mates Australia) is committed to your privacy and protecting your personal information. Our privacy policy set out below outlines our approach and how we go about collecting, using and protecting your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you. We adhere to the Australian Privacy Principles (or APP’s) in the Privacy Act 1988 (Cmwlth).
Our website may contain links to third party websites. For this reason, we may we also recommend that you also review the way in which they use, collect and store your information as we are not in control or responsible for their websites, prior to you accessing their website.
How we collect your personal information
Best Mates Australia collects consumer information to purposefully conduct our services and business as an e-commerce company. Any personal information collected is done so when you perform a transaction on our website, subscribe to our newsletter, register, participate in a survey, become a member or contact us.
Best Mates Australia does not store (hold) credit card numbers. These are securely held by a large third-party payment processor (CommBank). The personal information which we do collect includes things such as; your name, address, email, phone number and billing address. All personal information which we collect will be done so in a lawful manner and to help make your user experience easier.
When Best Mates Australia collects information, every attempt is made to ensure each individual understands why this information is being collected, how it is to be used and where or if such information will be given to. Our aim is to improve your user experience and provide you with the most relevant products and promotions possible. To do this, the more we understand about you (or your Best Mate), the better we can fulfill your needs and thus provide the best products, service and experience possible.
Using the Best Mates Australia website
When you visit the 3.25.58.136 website, cookies will be placed on your browser to allow you to easily; purchase items, login to your account, maintain a shopping cart and add items to your shopping cart. Best Mates Australia may use this information to provide you with a more relevant user experience.
By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies collect some information regarding your, IP address, browser type, web pages you visit on our site and web page statistics. We may also use these cookies to collect demographic and interest data. We do not collect or use any information during this process that could in any way identify you as an individual. The information collected is 100% anonymous and is used for Best Mates Australia to customise advertising and reporting with the aim of it all leading to an increase in the quality of the user experience. Additionally, third parties we have contracted to provide services on our website (for example PayPal) may place and read cookies on your browser if you use their function.
How we use your personal information
All personal information we collect, use and disclose, will only be done so to fulfil the purpose for which it was collected. The predominant purpose for our use and disclosure of your personal information is for the purpose of enabling us to both carry out our function as an e-commerce business and provide you with a better user experience.
Where we do collect your personal information and disclose it to a third party, we ensure that it is done so in a protected manner.
Consent to use your personal information
Personal information will only be used for marketing purposes if you have given either express or implied consent. Implied consent is assumed when signing up to use our website, registering your email address, participating in surveys or competitions which require you to disclose your email or postal address, participating in any promotions which require you to disclose your email address.
When registering or purchasing from Best Mates Australia, you consent to Best Mates Australia using your personal information, such as your email address, to provide you with offers and information regarding our products and services. All digital communications will comply with the requirements of the Spam Act 2003 (Cmwlth).
Disclosure to third parties
Occasionally we do provide your personal information to third parties that are contracted to provide services. As some service providers are not located within Australia, cross-border transfer of such information will be done so in accordance with Australian Privacy Principle 8 (APP 8).
Security of your personal information
When storing, using, and collecting your personal information, we make every effort to ensure that this is done so by secure means. All reasonable efforts are undertaken to try to ensure that your personal information is not collected, accessed or disclosed by any unauthorised persons or third parties.
Your rights to accessing your stored information and grievance procedures
Under The Privacy Act 1988 (Cmwlth), you have certain rights to access the personal information we collect, or seek correction of the information we collect by contacting a customer service representative either at info@bestmatesaustralia.daiquiricreative.com.au or by phoning us on 0498 187 193.
We take all reasonable care to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete.
Privacy Policy last updated 09/09/2017