Standard Delivery
How Much?
The cost of shipping will be calculated based on your location and the weight of your purchases. This amount will be calculated on the checkout page before you make your payment. If you think there has been a mistake with this calculation, make sure to let us know and we can either rectify the issue or explain its validity. We want to be as transparent as possible to make your shopping experience with us as smooth and enjoyable as possible.
Do I Need to be Home?
If you require the package to be left on your property, this must be specified in the checkout process. This option is available, but given the risk involved with leaving a package unattended, Best Mates Australia will not be held responsible for loss of purchases after our Courier service has notified us of successful delivery.
Can I Ship Orders Outside Australia?
Unfortunately we are not currently shipping to customers outside of Australia. But hang in there, we will be looking into this in the future!
Other Terms
If you have any further enquiries regarding our shipping process, contact our friendly team and we will be happy to help. There are a few other terms involving our shipping procedures not answered above. Take a look at the below list for any additional queries you might have:
- We do not deliver to PO Boxes
- Our shipping provider can supply an estimated date of delivery – these estimates are subject to change and are not guaranteed
- All parcels are tracked within our shipping provider’s network of delivery providers. Occasionally, a parcel may be forwarded outside of this network and visibility of transit progress will be lost.
- Best Mates Australia takes all care but no responsibility once a product has left our premises.